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SHIPPING

 

We aim to dispatch all retail orders within 1-2 working days, using Royal Mail 2nd Class delivery. On orders over £20, we will use a Signed For service. 

We have searched around for the best prices for you, based on weight and value. You can find details of the services we offer below....

UK

SMALL ORDER SHIPPING (Less than 100g) - £2.00

STANDARD SHIPPING (100g to 2kg) - £4.50

HEAVY GOODS SHIPPING (2kg to 5kg) - £13.50* (using Parcelforce Express 48)

SPECIAL DELIVERY NEXT DAY GUARANTEED BY 1pm (up to 500g) - £8.00*

SPECIAL DELIVERY NEXT DAY GUARANTEED BY 1pm (up to 2kg) - £11.00*

 

EUROPE

SMALL ORDER SHIPPING (Less than 100g) - £2.00

SMALL ORDER SHIPPING (0.1kg to 0.5kg) - £9.00

STANDARD SHIPPING (0.5 to 1kg) - £12.50

LARGE ORDER SHIPPING (1kg to 2kg) - £20.00

HEAVY GOODS SHIPPING (2kg to 5kg) - available on request

 

USA & CANADA

SMALL ORDER SHIPPING (Less than 100g) - £3.50

SMALL ORDER SHIPPING (0.1kg to 0.5kg) - £12.50

STANDARD SHIPPING (0.5 to 1kg) - £18.00

LARGE ORDER SHIPPING (1kg to 2kg) - £25.00

HEAVY GOODS SHIPPING (2kg to 5kg) - available on request

 

AUSTRALIA & NEW ZEALAND

SMALL ORDER SHIPPING (Less than 100g) - £3.50

SMALL ORDER SHIPPING (0.1kg to 0.5kg) - £13.50

STANDARD SHIPPING (0.5 to 1kg) - £20.00

LARGE ORDER SHIPPING (1kg to 2kg) - £26.50

HEAVY GOODS SHIPPING (2kg to 5kg) - available on request

 SEASONAL SHIPPING

We will be dispatching orders for pre Christmas delivery until the 18th December, any orders placed after that may arrive after Christmas day. Workshop e-vouchers we will endeavour to deliver up to Christmas eve for anyone after a last minute gift!

Please note that the customer is responsible for any charges or taxes that may be incurred at customs.

We love our planet and we try to use biodegradable and recyclable materials wherever possible; we also reuse packaging materials that come to us where we can, we ask that you do your best to make sure the packaging from your Imogen Owen order ends up in the correct waste facility - Thank You!

 *To avoid disappointment, these services must be pre-booked with us prior to placing your order. Please give us a call on 07736 453868 or send us an email at info@imogenowen.com to arrange this.

This price is based on greetings cards only. If your order contains something other than this, you'll need to select a different service.

DAMAGED ITEMS

In the event that an order arrives damaged in anyway, please notify us of any damages within 48 hrs of receipt. 

MISSING ITEMS

You will get a dispatch notification when your order is on it's way to you.

In the event that your order has been dispatched and fails to arrive please notify us as soon as possible.

All our orders are sent via Royal Mail unless otherwise specified.

For any orders sent via Royal Mail, we have to allow up to 10 working days for delivery.

For any orders sent via a courier, with a set delivery time please advise of non arrival within 24 hrs.

 

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